"To recap finally, I believe that we are seeing an exponential growth in technology. I believe we are going to see increasing information satisfaction, as I have defined it. I believe online community and collaboration will come to dominate the way not only that we share knowledge with one another but the way we develop service. The net generation coming through will expect nothing less. We will move from being text only to being multi-media and these and other technologies, as we have seen in relation to dispute resolution, will not simply be complementary and sustaining; they will be fundamentally disruptive. That is what I anticipate for the next ten years. "

Professor Richard Susskind OBE on the Future of Legal Services
6 March 2006

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